At Hunkemöller, we believe that having the right attitude is essential if you want to be successful in our business. We’re constantly looking for people who relate to and live our values. Hunkemöller is therefore looking for a passionate and ambitious Customer Service Agent - Danish Market for our e-commerce customer service department based in our international HQ in Almere (near Amsterdam).
At Hunkemöller, we believe that having the right attitude is essential if you want to be successful in our business. We’re constantly looking for people who relate to and live our values. Hunkemöller is therefore looking for a passionate and ambitious Customer Service Agent - Danish Market for our e-commerce customer service department based in our international HQ in Almere (near Amsterdam).
YOUR TASKS
Your key responsibilities…
- Deliver world-class customer service to our Shero (main target customer persona) by answering all questions that come up while or after shopping in our web-shop (via phone, email, chat and social media)
- As you’re truly customer-centered, you always find the best solutions for our customers. Hence, you’ll support our Shero with your personal shopper mentality, think about additional products that will complete her outfit, and maximize our customer satisfaction & online sales
- Most importantly, to breath customer service in order to constantly exceed our Shero’s expectations
You ideally…
- Have an MBO diploma or related (sales is a plus)
- Have a minimum of 1+ years sales and customer service experience – either in a call center, retail or hospitality
- Speak fluently English is a must
- Speaking at least 1 of the three Scandinavian languages fluently (Danish, Swedish or Norwegian) and any additional is a plus
- Are interested in lifestyle and fashion (specially lingerie)
- Are positive, reliable and resilient
- Have a problem-solving and solution-driven mentality
- Love the contact with customers and enjoy delivering high level customer service.
We offer…
- Hybrid work;
- Great development opportunities;
- 25 vacation days;
- Staff discount;
- Buy & sell vacation days;
- International, fun & dynamic work environment.
Hunkemöller strives to be a much-loved, global and social brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona "Shero" sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2024, which underlines our people initiatives and achievements.
For this role, we’re not looking to work with external agencies.
YOUR TASKS
Your key responsibilities…
- Deliver world-class customer service to our Shero (main target customer persona) by answering all questions that come up while or after shopping in our web-shop (via phone, email, chat and social media)
- As you’re truly customer-centered, you always find the best solutions for our customers. Hence, you’ll support our Shero with your personal shopper mentality, think about additional products that will complete her outfit, and maximize our customer satisfaction & online sales
- Most importantly, to breath customer service in order to constantly exceed our Shero’s expectations
You ideally…
- Have an MBO diploma or related (sales is a plus)
- Have a minimum of 1+ years sales and customer service experience – either in a call center, retail or hospitality
- Speak fluently English is a must
- Speaking at least 1 of the three Scandinavian languages fluently (Danish, Swedish or Norwegian) and any additional is a plus
- Are interested in lifestyle and fashion (specially lingerie)
- Are positive, reliable and resilient
- Have a problem-solving and solution-driven mentality
- Love the contact with customers and enjoy delivering high level customer service.
We offer…
- Hybrid work;
- Great development opportunities;
- 25 vacation days;
- Staff discount;
- Buy & sell vacation days;
- International, fun & dynamic work environment.
Hunkemöller strives to be a much-loved, global and social brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona "Shero" sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2024, which underlines our people initiatives and achievements.
For this role, we’re not looking to work with external agencies.
WE OFFER YOU
25 HOLIDAYS
You will get 25 holidays per annum, based on a fulltime role.
BUY & SELL DAYS
Every year in April, you will be eligible to buy or sell additional vacation days.
HYBRID WORKING
Benefit from the flexibility of working from home, ensuring you can maintain productivity from anywhere. We have a 60:40 policy based on your working hours.
HUNKEMOLLER ACADEMY
Continuous learning opportunities and professional growth are supported through various training programs and workshops.
25-55% STAFF DISCOUNT
Our products are much loved with our employees. As part of the brand, you will receive a discount of 25% on all Hunkemoller products. On some Mondays we have an additional sale on our newest collections. On top of the 25% discount, you will receive an additional 25 - 35% discount.
WORK FROM ABROAD
Get the opportunity to work from abroad for up to 2 weeks!
WE OFFER YOU
HYBRID WORK
Benefit from the flexibility of working from home, ensuring you can maintain productivity from anywhere. We have a 60:40 policy based on your working hours.
BUY & SELL DAYS
Every year in April, you will be eligible to buy or sell additional vacation days.
HUNKEMOLLER ACADEMY
Continuous learning opportunities and professional growth are supported through various training programs and workshops.
25 HOLIDAYS
You will get 25 holidays per annum, based on a fulltime role.
25-55% STAFF DISCOUNT
Our products are much loved with our employees. As part of the brand, you will receive a discount of 25% on all Hunkemoller products. On some Mondays we have an additional sale on our newest collections. On top of the 25% discount, you will receive an additional 25 - 35% discount.
WORK FROM ABROAD
Get the opportunity to work from abroad for up to 2 weeks!
THE JOURNEY TO YOUR DREAM JOB
10 seconds Application
Send your application! Our tip: no motivation letter required; we have something much better - see step 2!
Video Interview on-demand
We hire for attitude, hence why we're looking forward getting to know you even better!
Live interview(s)
Get invited to chat with us...
Offer
Land your dream job with us!
HIRED
Welcome to Hunkemöller - You'll sign your digital contract and are ready to start.
Onboarding &
Development Journey
Start your career - kick off with our Onboarding & grow your talents.
CONTACT PERSON
HQ Recruitment Team
ISA & Sladjana
Early Career Recruitment & Corporate Recruitment
Send an email
CONTACT PERSON
HQ Recruitment Team
ISA & SLADJANA
Early Career Recruitment & Corporate Recruitment
Send an emailWe strive to create an environment where innovation, collaboration, and purpose thrive. Potential colleagues should join us because they see the opportunity to make a meaningful impact and believe in our commitment to growth, inclusion, and excellence. As we undergo an exciting transformation as a brand, we are redefining how we connect with our customers and our people, shaping a future full of opportunity and shared success.
We strive to create an environment where innovation, collaboration, and purpose thrive. Potential colleagues should join us because they see the opportunity to make a meaningful impact and believe in our commitment to growth, inclusion, and excellence. As we undergo an exciting transformation as a brand, we are redefining how we connect with our customers and our people, shaping a future full of opportunity and shared success.
Explore vacancies at our Headquarters
Explore vacancies at our Headquarters
DON’T MISS OUT ON
YOUR DREAM JOB
DON’T MISS OUT ON
YOUR DREAM JOB
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