Omni Channel Shopper Manager

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-This position will be located in our new HQ NL in Almere- 

The Omnichannel Shopper Manager is playing a critical role to design and own the Omnichannel Supply Chain process to fulfil orders, process returns and refunds accross all E-commerce channels in Hunkemoller. You are the focal point to ensure a seamless customer journey.

Your scope will include all order flow system integration activities ; from order receipt, payment through allocation, to final delivery and potential returns. To do so, you will closely collaborate with SFCC, Adyen, OMS, SAP, WMS Product Owners, E-DC Operators, Omnichannel coordinators, Customer Service and Project teams to guarantee smooth order flow resulting in prevention of systems faults. Next to that, you will be the Omni Channel solution representative for related e-commerce processes and make sure all post sale interfaces in back-end are flawless to secure the best customer experience and revenue.

The Omnichannel Shopper Manager is reporting tot he Omnichannel Supply Chain Manager and part of the Global Omnichannel Business Unit reporting to the CDO.

GOAL AND KEY ACCOUNTABILITIES

  • Monitor and analyze the E2E operation for E-Commerce global Channels, analyze root causes of non-performance and drive mitigation actions.
  • Analyzing means diving into orders and sales during specific period of time (SFCC, Adyen ,Oil, SAP, JD WMS  ). Identifying missing revenue and also incorrect data information in those systems.
  • Proactively prevent system roadblocks that cause unhappy customers and extra manual handling by CS which results in refunds.
  • Performance overview of the systems, reporting on monthly basis to identify improvement areas and create business solutions.
  • Collaboration and alignment with product owners from different applications (SFCC, Adyen ,Oil, SAP, JD WMS  ) and  project managers.
  • Optimizes E2E fulfillment process from order confirmation till entitled returns and create business cases to tackle lost sales caused by eg. Mispicks, failed orders and returns.
  • Apply lean solutions in the day-to-day operation & initiate problem solving suggestions.

REQUIRED EXPERIENCE & COMPETENCIES

  • Minimum of 5 years experience in Supply Chain, Logistics and/or consulting with minimum 3 years into eCommerce.
  • Experience of working in a cross-boundary /multi-cultural environment, with a track record of process improvement implementations
  • Education: Bachelor / Master Degree in Business / Logistics.

Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2024, which underlines our people initiatives and achievements.

Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!

Apply now with your CV (in English) or LinkedIn profile only.

For this role, we're not looking to work with external agencies.

Gijs van Engelen
Chief Digital Officer

"We are digitally driven and powered by data; a simple statement yet fundamental to the success of any retail organization. Digital leadership will be about being visionary and leading a market where most sales and profit are from digital channels and, of course, creating a World-Class shopping experience whatever the channel or journey."

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Isa & Genevieve

Corporate Recruitment Team

Your benefits if you join a TOP EMPLOYER:

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