What you’ll do: 

• Analyse and map end‑to‑end omni & retail processes, identifying gaps and dependencies 

• Translate business needs into clear requirements, user stories, workflows, and documentation 

• Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM & Loyalty) as well as the business 

• Collaborate with SAP and Integration teams to understand system behaviour, data flows, and impacts 

• Support testing, validate solutions, and help drive release readiness 

• Facilitate workshops, structure complex topics, and bring clarity to ambiguous problem spaces 

• Support processes, including:  

• Performing integration impact assessments as part of the business case  

• Checking for duplication with existing applications or unused modules/features  

• Ensuring operability and confirming ownership within Business Technology for mission‑critical systems  

• Coordinating required involvement from the Enterprise Architect at defined checkpoints  

• Supporting Security (GISO) and Privacy requirements prior to contracting or onboarding decisions  

• Ensuring platform compatibility and flagging exceptions for approval  

What you bring: 

• Retail / omnichannel background with a strong understanding of store & digital workflows 

• Self‑driven, independent working style; you learn fast, structure ambiguity, and move work forward 

• Strong problem‑solving skills and comfort with complex, interconnected systems 

• Experience with commerce platforms and preferably SAP and integrations (APIs/middleware/event flows) 

• Hands-on with JIRA, requirement refinement, and testing workflows 

• Able to flex across channels as priorities shift