Hunkemöller is looking for a STORE-IT Change Coordinator to strengthen our IT support team.
Hunkemöller is an international lingerie brand and we’re expanding rapidly with plans to grow globally over the next few years. To continuously improve the ‘World Class Service’ we offer to our customers, we’re in a constant state of ‘change and strive’ to find even more exciting ways to shop in the future. This requires an advanced IT infrastructure that supports both our store colleagues and the employees based in all our local head offices. To deliver IT “World Class Service” to our internal stakeholders.
Purpose/core task of the position:
The Store-IT change coordinator is responsible for all Store related Changes and Incidents regarding Store Infrastructure (all Internet Lines, Hard- OS-Software and Third Parties applications (excl POS software) in scope to support our staff in our Hunkemoller Stores, Outlets, etc upon agreed service levels within the team and 3rd party providers.
Main areas (main tasks and responsibilities):
Main area 1: Changes
Main area 2: Incidents
The STORE IT Change Coordinator performs operational activities independently, in consultation with the Manager Services and Infrastructure if necessary.
External: IT suppliers, Payment Providers, Network suppliers, Hardware suppliers
Internal: All related business partners for service management and Infrastructure / Networking, POS applications
Required level of education and experience: ->
Minimum 3 years relevant experience
Broad IT experience in a mixed IT environment
Ability to translate support request to appropriate support provision
Fluency in written and spoken English
Good communicator across different layers of the organization
Enthusiastic, goal oriented team player with a service oriented attitude
Ability to work under pressure
Customer focused & process driven
Experience in an international environment