Your key responsibilities…

• Deliver world-class customer service to our Shero (main target customer persona) by answering all questions that come up while or after shopping in our web-shop (via phone, email, chat and social media)

• As you’re truly customer-centered, you always find the best solutions for our customers. Hence, you’ll support our Shero with your personal shopper mentality, think about additional products that will complete her outfit, and maximize our customer satisfaction & online sales
• Most importantly, to breath customer service in order to constantly exceed our Shero’s expectations

You ideally…

• Have an MBO diploma or related (sales is a plus)
• Have a minimum of 1+ years sales and customer service experience – either in a call center, retail or hospitality
• Speak fluently English is a must
• Speaking at least 1 of the three Scandinavian languages fluently (Danish, Swedish or Norwegian) and any additional is a plus
• Are interested in lifestyle and fashion (specially lingerie)
• Are positive, reliable and resilient
• Have a problem-solving and solution-driven mentality
• Love the contact with customers and enjoy delivering high level customer service.

We offer…

• Hybrid work;
• Great development opportunities;
• 25 vacation days;
• Staff discount;
• Buy & sell vacation days;
• International, fun & dynamic work environment.

Hunkemöller strives to be a much-loved, global and social brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona "Shero" sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2024, which underlines our people initiatives and achievements.

For this role, we’re not looking to work with external agencies.