IT Helpdesk Engineer

Hilversum

40 uur

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Hunkemöller is looking for an IT Helpdesk Engineer to strengthen our IT support team - especially for 1st line support -, based at our international headquarters in Hilversum near Amsterdam. Hunkemöller is an international lingerie brand and we’re expanding rapidly with plans to grow globally over the next few years. To continuously improve the ‘World Class Service’ we offer to our customers, we’re in a constant state of ‘change and strive’ to find even more exciting ways to shop in the future. This requires an advanced IT infrastructure that supports both our store colleagues and the employees based in all our local head offices. To deliver IT “World Class Service” to our internal stakeholders, we’re searching for an additional team member to join our IT support office.

You’ll support our Hunkemöller employees with these main tasks:

As a member of our IT Support desk, you’ll deal daily with IT related questions via phone, mail or ticketing system in Dutch and English
You’ll manage IT related (first or second line) issues that occur in either our stores, international HQ or local head offices. In more detail this entails:
- Registering, updating and keeping track of issues in the ticketing system (Topdesk)
- Solving “easy fix” issues yourself and corresponding with internal or third-party partner on more complex issues
- Communicating and guiding our employees through problematic situationsto solve them as soon as possible
You’ll monitor and prioritse issues to solve them, together with your colleagues in our IT Support team
You’ll prepare hard or software issues incl. phone/laptops/tablets for new HQ employees or our Stores

Our ideal candidate:

Has finished an ICT related education (MBO or similar, ideally with some work experience)
Gained work experience or an internship/ stage, ideally in an IT service/support team
You have knowledge of AD, operating systems, MS Office
Is truly service minded and eager to solve problems for our employees
You’re fluent in Dutch & English (German or any other European language skills would be a plus, but not a must), both verbal and written

Hunkemöller strives to be a much-loved, global and social brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2023, which underlines our people initiatives and achievements.

Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!

Apply now with your CV in English or LinkedIn profile only.

Gordon Smith
Director of IT

"Our IT developments are designed to drive the business ambition of moving from digital maturity to leadership. Starting with the customer and users we work backwards to deliver a joined up solution across our business."

We are digitally driven - find out how we move!

Hunkemöller's vision is to become a global and social brand and we are very successful in combining the traditional retail (bricks) channel with the e-commerce channel (clicks). We are truly focused on transitioning towards an Omni channel retailer combined with a social brand. Our IT team is constantly designing, developing, executing and maintaining a robust and innovative IT strategy that can keep up with the current and future developments in the IT landscape and the customer service expectations of our sheroes.