In your role as Omni Channel Coordinator you will:
Initiate and coordinate projects and changes to improve the customer journeys (website, retail and customer service-related projects)
Streamline Omni Channel processes and build manuals and training for stores
Daily monitoring of Omni Channel KPIs by building reports and communication
Initiate new projects for performance improvements of Omni Channel activities based on current performances, issues and customer feedback
Liaison between Ecom and retail (country heads, regional managers and
stores) to ensure that Omni Channel developments and new innovations are rolled out
smoothly in stores
Create status reports and communication with stakeholders
Build and report on transactional emails
You are passionate about retail and you have an interest in developing a seamless shopping experience
You have a great interest and knowledge of MS Office, in particular Excel and PowerPoint, in order to create and execute reports clearly and precisely (in written and oral communication
You have a bachelor’s degree in a field such as business administration, behavioral economics or marketing
You have ideally 1+ years of experience in a similar position
You are fluent in English, knowledge of German or Dutch is a plus
You have a hands- on mentality and love to be the spider in the web
You have excellent communication skills
Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2022, which underlines our people initiatives and achievements.
Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!
Apply now with your CV or LinkedIn profile only.