Hunkemöller’s looking for a Global Training & Development Specialist for our Learning & Development department. In this role you will be responsible for ensuring our teams in stores are set up for success to deliver World Class Service (WCS) to our customers. You will do this by, amongst others, train the trainers in our countries and facilitating classroom or virtual trainings for store employees. This is a role in which you will be in close contact with the HR Managers, Managing Directors and Regional Managers across all countries. The Global Learning & Development team is responsible for all training activities within Hunkemöller. this concerns store employees as well as employees in our Head offices.

Over the past years we have worked hard to ensure a high standard in our learning solutions, having an award winning online academy and onboarding program for over 7000 employees across the globe. We always strive to stay ahead of our competition by looking for creative and innovative learning solutions. This to support our sales employees to deliver World Class Service (WCS) in their stores and to create the perfect employee experience.

Join our journey of being a much loved, social & inclusive brand and contribute to our success by performing these tasks:

Responsible for our Global Training Ambassador Network. This is our network of store employees who train our teams on the shop floor to ensure World Class Service across our stores. Responsibilities are:
- Designing and facilitating a train the trainer training (twice a year) to certify all training ambassadors with the objective to provide WCS
- Brief the training ambassadors on a monthly basis according to the business needs
- Provide guidance and inspiration to the training ambassadors on how to train in store
- Managing the quality & effectiveness of training provided in stores and take actions accordingly
Content creation of new trainings: video scripts , e-learning modules and classroom trainings: assessing the business need, the current situation and developing training content
Designing and facilitating classroom or virtual training sessions for store employees (e.g. talent programs, train to train trainings, and certifying the training ambassadors)
Supporting (new) countries and challenging markets when it comes to providing WCS in stores
Working with and interpreting reports and KPI’s
Translating the messages from our Buying & Design team to the language of our store employees
Managing the timelines and quality of the various projects.

Are you fit to embrace our company culture, support the strategically relevant topic of Learning & Development within Hunkemöller? Do you know how to move and engage employees globally to deliver the best service to our customers? We’re committed to onboard you within our team, whilst having a couple of requirements for the job for our best fitting candidate:

Has a natural feeling for excellent World Class Service
Feels comfortable presenting to a group
Enjoys building relationships
Is pro-active and has a ‘get things done’ mentality
Has strong communication skills: verbal and in writing
Is fluent in English: verbal and in writing
Is result oriented and report driven
Is structured
Identifies with the HKM core values and our Shero.

Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is a certified TOP EMPLOYER in the Netherlands and Germany, which underlines our people initiatives and achievements.

Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!

Apply now with your CV or LinkedIn profile only, we're looking forward to hear from you!