Hunkemöller is looking for a new Wholesale Operational Manager
As the Operational Lead, you are responsible to manage and lead the daily operations for all third party customers. Our third party division is the fastest growing division of Hunkemoller and this is an exciting opportunity to stream line and revolutionize the ways of working and best practices.
The role will be critical to this growing division and aggressive 5 year plans
The job role will involve:
Lead and coach a team of 5 direct reports
Deploy and develop standard ways of working with all third party partners – particularly Franchise/Wholesale
Achieve monthly KPI’s and budgets
Have a clear focus on customer fulfilment with the ultimate goal to achieve operational excellence
Lead is in charge of operational and strategic activities
Communication is key. Have a great understanding of what needs to be communicated to which stakeholder.
Close cooperation with Logistics with regard to order management, open balances, non-sales related questions and the preparation/execution of orders.
Ensure service levels set by customers such as Zalando are met, and reduce limit any fines
Align on all cancellations and changes and support on system updates
Critical knowledge of supply chain and management
Ensure an efficient order to cash flow is in process
Manage the SLAS with DC
Working with other key stakeholders identify improvements current processes
Work on business related projects as directed
Key Attributes / Skills:
+5 years’ experience in a similar role, ideally in supply chain/operations
Intermediate/Advanced Excel skills
You have an entrepreneurial mindset and thrive on challenges
You are a real team player;
You have an entrepreneurial mindset and thrive on challenges;
You love analytics to improve your customer experience;
You are service oriented and strive for the best customer satisfaction;
You have a problem solving mentality;
Advanced knowledge of ERB systems (preferably SAP)
Proven problem solving abilities
Ability to develop new processes & workflows
Comfortable with change and ambiguity
Adaptable to different situations and stakeholders to achieve desired outcomes
Strong communication and organizational skills
Strong ability to persuade and influence
Ability to lead & develop a team in a fun, positive & motivational way
Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2023, which underlines our people initiatives and achievements.
Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!
Apply now with your CV or LinkedIn profile only.