Internship Customer Relationship Management - Loyalty

At Hunkemöller we love what we do and we love our members even more. With one of the most fun and generous loyalty programs in fashion retail, we are always looking for ways to thank & reward our customers and with your help we can do even more to make sure their experience with us puts a smile on their face.

Learn about the latest technology we use to talk to our members and help with the generation of new leads in order to grow our member base and newsletters opt-ins through gamification. Learn and contribute to the creation of international partnerships that increase value and excitement for our customers.

Within the CRM department all marketing activities for the Membercard base are being developed, launched and evaluated. You will run through our “Best internship in Retail” and learn on the job while support the team with following:

Support development and set up Member actions and promotions.

• Strong focus on gamification with the purpose of lead generation and engagement of existing Members.

• Development and creation of app win-competition to increase leads, sales and engagement.

• Joint production of POS (Point of Sale) material together with marketing operations team

• Development of follow-ups internal and external communications regarding the new loyalty program

• Development of win-competitions together with other teams such as E-commerce and Social

• Development of lead-generation campaigns throughout our channels and/or other brands’ channels

• Support with reporting on the results of all of our loyalty activities 

• Support and development of international partnerships

Besides this you will also get time to work on your own assignment that fits within the strategy and objectives of your education and Hunkemöller.

YOUR PROFILE:

• You are currently enrolled in an HBO-/Bachelor-/Master studies (Marketing / Communication / New Media / Business Administration)

• You are familiar the MS Office package (Word/Excel), knowledge of HTML would be an advantage.

• You are fluent in English, knowledge of German and/or French language would be a plus, but not mandatory.

Eligibility: 

For this internship, you have to be available for 5 months from September 2024. Please note that your application will only be considered if you are enrolled at your school or university for the full duration of your internship. Additionally, you have to be an EU citizen, or a non-EU student studying in the Netherlands and having this internship as a mandatory part of your curriculum to comply with Dutch law. 

What we offer you: 

• An empowering, playful and inclusive work environment where your voice will be heard and valued. This is how we live our purpose of "Together we lift each other up". 

• Diverse learning opportunities like trainings on personal branding, business influence, innovation, a department fair, and an intern’s Dragon Den. 

• A buddy program with personal coaching to discover your potential, guide your growth and build your network. 

• Our Fun, Vital and Happy well-being initiatives including free weekly workout sessions and access to free mental health coaches, as well as an in-office massage chair (how cool is that!). 

• A work-from-home (WFH) scheme: 40% WFH – 60% in-office (if your internship allows it). 

• Internship allowance of 450€ per month with 8+ holiday days (based on 40h/week). 

• A travel allowance of max. 9,50€ per day (based on your travel distance), if you don’t have a free Student OV Chipcard. 

• Access to 25-55% staff discount and a company laptop. 

Hunkemöller’s “Best Internship in Retail” is not just a chance to add a few lines to your CV or to complete a study module from school or university. It’s an opportunity to kick-start your future career, as you will be joining the leading lingerie brand in Europe. Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our “Together Tomorrow” initiative reflects what we do and helps drive change across our business, employees & customers. 

Curious for more company info? Go to https://jobs.hunkemoller.nl/en/hq-jobs/interns to read more about our “Best internship in Retail”.  

Apply now with your CV (in English) or LinkedIn & join the Hunkemöller lifestyle! If you have any questions, please contact our Recruitment Team via [email protected].