Omnichannel Supply Chain manager

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The Omnichannel Supply Chain manager is playing a critical role to design and own the Omnichannel Supply Chain strategy, define priorities, facilitate improvements and hold internal teams and external partners accountable for delivering against agreed KPI's.

You are the focal point of driving Supply Chain efficiency in Omnichannel.

Numerous interfaces require experience, good judgement, people skills, leading to process improvement . Presenting key performance indicators (KPIs) to management will be crucial for demonstrating the effectiveness of your strategies and highlighting areas for improvement.

The Omnichannel Supply Chain manager is reporting to the Director of Omnichannel and part of the Global Omnichannel Business Unit reporting to the CDO.


  • Designing Supply Chain business plan and defining regional SC KPIs, by pulling the data from across the EU/ Global to enable to sense check and prioritize action plans across EU/ Global or at market level.
  • Managing the outsource partners – JingDong Logistics (JDL) and Hellmann Worldwide Logistics (HWL) who run the external E-commerce warehouse operations.
  • Hold 3rd parties accountable to deliver agreed targets and KPIs.
  • Designs, executes and optimizes the DTC logistics operation across markets.
  • Align SC processes with Marketplaces and internal 3rd Parties team and define appropriate KPIs.
  • Investigate, assess and lead optimization projects with JDL / HWL and internal teams.
  • Performs E2E Value Chain Analysis, Network optimization redesign, E2E Supply Chain implementation. Contribute to defining future requirements to improve user experience and lower delivery costs.
  • Actively collaborate with Customer Service, E-Commerce, Merchandise, Global Logistics, IT, Retail and Marketplace teams:
    • Designs project roadmaps and aligning priorities and focus areas.
    • Design and keep track of e-Commerce Supply Chain Scorecard
    • Keep track of markets e-Commerce progress and hold teams accountable to deliver agreed SC KPIs.
    • Investigate & propose Customer Service improvement initiatives.
    • Manage projects that are within the scope of driving Supply Chain or Customer Service efficiencies. Conduct process improvement activities that build capabilities to drive growth in the e-Commerce channel.


Must have: 

  • Minimum of 10 years leadership experience in Supply Chain, Logistics and/or consulting with minimum 3 years into eCommerce.
  • Experience with managing outsourced operations.
  • Experience of working in a cross-boundary /multi-cultural environment, with a track record of developing high performance, world class teams.
  • Education: Bachelor / Master Degree in Business / Logistics.

Gijs van Engelen
Chief Digital Officer

"We are digitally driven and powered by data; a simple statement yet fundamental to the success of any retail organization. Digital leadership will be about being visionary and leading a market where most sales and profit are from digital channels and, of course, creating a World-Class shopping experience whatever the channel or journey."

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